Case Study: Supporting 茁壮成长 LXP from launch to success

“茁壮成长继续成长, our partnership with Zoonou will ensure we have test resource and processes in place to maintain the level of quality our users have come to expect."

茁壮成长学习体验平台(LXP)

A partnership built on a common goal - creating an exceptional learner experience.

背景

茁壮成长, 学习体验平台LXP, powers the digital learning of thousands of employees across hundreds of businesses every year. 在一个有多种选择的数字生态系统中, 茁壮成长,懂得出类拔萃, consumer-grade user experience is key to standing out from the crowd. “茁壮成长的设计以最终用户为中心, enabling them to share knowledge within their teams easily,茁壮成长首席技术官马克·沃德说. “It’s essential that we pick up and resolve any problems as soon as possible to ensure that our end users experience is a good one so that they want to continue using the platform.”

成立于2017年, Mark and the team behind 茁壮成长 approached Zoonou while the platform was still in development. Testing at this point was a casual process handled by the development team, but Mark and his team knew they needed to put a formal test process and additional resources in place if they were to launch 茁壮成长 on schedule and with the confidence that production bugs were ironed out and clear quality assurance controls were embedded into its continuous development life-cycle.

茁壮成长 chose to outsource its testing to Zoonou because of the flexibility and scalability an external test partner offers. As the test velocity would initially be relatively low, then spike heavily towards launch – outsourcing the test process gave 茁壮成长 an efficient and affordable way to manage their changing requirements. “Our implementation was highly ambitious from day one, and we knew that we had a lot to get done with a fairly small team,马克说. “When it came to QA (quality assurance) we needed the experience and resources of a large team without needing to recruit and build that team in-house. Zoonou had a wealth of experience and enabled us to set up a well rounded testing regime within days of their introduction to the team.”

无缝且富有成效的关系

茁壮成长 required a test partner that could fully integrate with its own development teams. 自从与Zoonou合作以来, 茁壮成长 has not needed to invest in their own internal test team – Zoonou continues to manage the testing process and is involved in development sprint planning creating a seamless and productive relationship.

Zoonou’s testers work alongside our own technical team as closely as any of our other colleagues. We’ve benefited from the experience they’ve brought, and also their ability to consult with the wider team at Zoonou when complex work has come up. Zoonou’s input is now integral to our development effort and forms our starting point in each stand up every morning.——马克·沃德, CTO - 茁壮成长

学习体验平台. 它就在名字里——经验. 茁壮成长以最终用户为核心. “Our vision is to connect people to relevant learning quickly, that can be used to develop and advance their career,茁壮成长产品经理说, 阿曼达. 要做到这一点, the 茁壮成长 platform needs to be simple to use and easy to access by as many people as possible.” Thrives partnership with Zoonou supports this by giving 茁壮成长 access to Zoonou’s in-house specialist user experience teams, 包括 数字无障碍专家. 茁壮成长也受益于Zoonou 广泛的设备库 ensuring a seamless learning experience across devices, browsers and operating systems. “All of this specialist support gives assurance that the user experience is consistent and the LXP accessible whatever tech the end-user is using,阿曼达补充道.

品质合作伙伴

茁壮成长 launched less than 18 months ago and because it offers something more than the traditional eLearning platform – a constantly evolving and personal user experience, 它的用户数量正在快速增长. 正如马克所说, “Zoonou have helped us to deliver new functionality for customers while also ensuring a high standard in our products. Because their testers integrate directly into our team, the testers have been able to aid us in supporting customers. The support team have particularly benefited from this expertise in being able to quickly diagnose and document issues ready for the developers to fix. 随着茁壮成长的不断发展, our partnership with Zoonou will ensure we have test resource and processes in place to maintain the level of quality our users have come to expect.”

前往 茁壮成长的网站 to learn more about the learning experience platform.

"When it came to QA we needed the experience and resources of a large team without needing to recruit and build that team in-house. Zoonou had a wealth of experience and enabled us to set up a well rounded testing regime within days of their introduction to the team."

马克·沃德
首席技术官- 茁壮成长

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